Dementia Training Australia is committed to delivering a high quality national service.
We’re happy if you are
There is nothing quite as motivating as receiving a kind word. In fact, when someone compliments a DTA activity or representative, it helps us to recognise the value of that service. So, if you’ve experienced outstanding service, please let DTA know and we will pass it on.
We’re not happy if you aren’t
We are dedicated to providing you with the best level of service. Even with greatest effort and best intentions, sometimes expectations are not met. If this happens, we want to hear about it. This will help DTA address issues as quickly as possible, improve DTA services, and restore your confidence.
What happens to feedback
When you submit a comment, suggestion or compliment to DTA using our online form, your submission will be reviewed by DTA as soon as possible.
In the case of an official complaint, DTA will email you an acknowledgement containing the information you provided, and aim to fully respond to your complaint within 15 working days.
All forms are handled in strictest confidence. If you are still not satisfied, you can ask the DTA Executive Director to review the matter.
How to tell DTA
Complete our online form (above)
or post feedback in writing to:
Dementia Training Australia
Wollongong NSW 2500
All forms are handled in strictest confidence.
Australian Skills Quality Authority
Telephone: Freecall 1300 701 801
People who prefer a language other than English should contact any of the above services through the Translation and Interpreter Service (TIS) on 131 450.