Dementia Training Australia is committed to delivering a high quality national service.

We’re happy if you are

There is nothing quite as motivating as receiving a kind word. In fact, when someone compliments a DTA activity or representative, it helps us to recognise the value of that service. So, if you’ve experienced outstanding service, please let DTA know and we will pass it on.

We’re not happy if you aren’t

We are dedicated to providing you with the best level of service. Even with greatest effort and best intentions, sometimes expectations are not met. If this happens, we want to hear about it. This will help DTA address issues as quickly as possible, improve DTA services, and restore your confidence.

What happens to feedback

When you submit a comment, suggestion or compliment to DTA using our online form, your submission will be reviewed by DTA as soon as possible.

In the case of an official complaint, DTA will email you an acknowledgement containing the information you provided, and aim to fully respond to your complaint within 15 working days.

All forms are handled in strictest confidence. If you are still not satisfied, you can ask the DTA Executive Director to review the matter.

Submit your feedback to DTA

Please choose which feedback type you would like to provide:

Send DTA a comment or suggestion

I wish to remain anonymous

I would like DTA to contact me about my submission

*required field

Send DTA a compliment

I wish to remain anonymous

I would like DTA to contact me about my submission

*required field

Send DTA an official complaint

I would like DTA to contact me about my complaint

*required field

How to tell DTA

Complete our online form (above)
or post feedback in writing to:

Dementia Training Australia
Innovation Campus,
Wollongong NSW 2500

All forms are handled in strictest confidence.

Still not happy?

In the unlikely event that a matter cannot be resolved directly with DTA, we recommend:

For vocational training matters, contact the Australian Skills Quality Authority (ASQA)

For issues regarding a Government funded program, email dementia@health.gov.au.

Australian Skills Quality Authority

Telephone: Freecall 1300 701 801
Website: www.asqa.gov.au/complaints

People who prefer a language other than English should contact any of the above services through the Translation and Interpreter Service (TIS) on 131 450.