Communication Strategies

This module provides an overview of the communication changes usually experienced by people living with dementia and explains some simple strategies to help you communicate effectively with them when they are in your care.

This module is part of the course(s):
Suitable for people working in:
Residential Aged Care and Community Care
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Online module

  • Tier
    Foundational
  • Module 3
  • Completion time
    40 mins
  • Module duration
    1 week
  • Certificate of completion
  • Cost
    Free for Australian workers
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Module Overview

About this Module

We begin by looking at the communication difficulties usually experienced by people living with dementia and explore how communication changes as dementia progresses.

We explain some simple strategies to help you communicate effectively with the people in your care and consider both what to do and what not to do.

Prerequisites

Before undertaking this module you will need to complete the following:

Learning Outcomes

After completing this module, staff should be able to:

  • Understand the impact of dementia on communication.
  • Identify and implement communication strategies which can be used to facilitate communication.
  • Reflect on your communication style and rehearse changes you can make to enhance understanding for the person with dementia.

Module Details

Continuing Professional Development

A completion certificate for CPD credit is awarded upon successful completion of this module.

Acknowledgements

The View from Here: Skills in Aged & Community Dementia Care has been adapted from the nine-module course, The View from Here: Skills in Dementia Care for Acute Settings based on the Queensland Dementia Training Study Centre (QLD DTSC) education program*.

The View from Here: Skills in Dementia Care for Acute Settings online course was developed by:

  • Frederick Graham
  • Metro South Health
  • Sandra Jeavons, Elizabeth Miles and Prof Elizabeth Beattie, Dementia Training Australia, QUT

The View from Here: Skills in Aged & Community Dementia Care was adapted by:

  • Sandra Jeavons
  • Elizabeth Miles
  • Prof Elizabeth Beattie
  • Dr Margaret MacAndrew

The View from Here was developed with funding from the Australian Government Department of Health.

* Nayton, K., Fielding, E., Brooks, D., Graham, F. A., & Beattie, E. (2014). Development of an education program to improve care of patients with dementia in an acute care setting. The Journal of Continuing Education in Nursing, 45(12), 552-558. doi: http://dx.doi.org/10.3928/00220124-20141023-04

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Version history

  • Published: 08 Nov 2019
  • Updated: 12 Jul 2024
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