Online module

Communication strategies

40 mins

1 week

Cost free

Certificate of Completion

This module provides an overview of the communication changes usually experienced by people living with dementia and explains some simple strategies to help you communicate effectively with them when they are in your care.

Cost free

This module has prerequisite requirements

Further details below

Suitable for people working in:

Residential Care,  Community Care,  Respite Care

This module is part of the course:

The view from here (residential care)

Communication strategies

Communication strategies

This module is part of the course, The View From Here: skills in aged and community dementia care. Enrol in this module or complete the full course.


Before undertaking this module you will need to complete the following:

We begin by looking at the communication difficulties usually experienced by people living with dementia and explore how communication changes as dementia progresses.

We explain some simple strategies to help you communicate effectively with the people in your care and consider both what to do and what not to do.

Learning Outcomes

On completion of this module you should be able to:

  • Understand the impact of dementia on communication
  • Identify and implement communication strategies which can be used to facilitate communication
  • Reflect on your communication style and rehearse changes you can make to enhance understanding for the person with dementia

Continuing Professional Development

A completion certificate for CPD credit is awarded upon successful completion of this module.


The View from Here: Skills in Aged & Community Dementia Care has been adapted from the nine-module course, The View from Here: Skills in Dementia Care for Acute Settings based on the Queensland Dementia Training Study Centre (QLD DTSC) education program*.

The View from Here: Skills in Dementia Care for Acute Settings online course was developed by:

  • Frederick Graham
  • Metro South Health
  • Sandra Jeavons, Elizabeth Miles and Prof Elizabeth Beattie, Dementia Training Australia, QUT

The View from Here: Skills in Aged & Community Dementia Care was adapted by:

  • Sandra Jeavons
  • Elizabeth Miles
  • Prof Elizabeth Beattie
  • Dr Margaret MacAndrew

The View from Here was developed with funding from the Australian Government Department of Health.

* Nayton, K., Fielding, E., Brooks, D., Graham, F. A., & Beattie, E. (2014). Development of an education program to improve care of patients with dementia in an acute care setting. The Journal of Continuing Education in Nursing, 45(12), 552-558. doi:

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Version history

Published: 08 Nov 2019
Updated: 21 Mar 2023

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