Aged Care Quality Standards

Australia’s new aged care quality standards represent a clear shift towards the rights of older Australians living in residential care.

At DTA, we offer a range of high-quality dementia courses, resources and services to help aged care providers meet the new standards, and prepare for assessment against them.

The name of this focus area is changing from “Responsive Behaviours” to “Changed Behaviour”. You may see both terms while we transition our content to Changed Behaviour.
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Review the eight new standards and learn how DTA can help your organisation

Standard 1

Consumer outcome:

I am treated with dignity and respect, and can maintain my identity. I can make informed choices about my care and services, and live the life I choose.

The organisation:

  • has a culture of inclusion and respect for consumers; and
  • supports consumers to exercise choice and independence; and
  • respects consumers’ privacy

The organisation demonstrates the following:

  • Each consumer is treated with dignity and respect; with their identity, culture and diversity valued.
  • Care and services are culturally safe.
  • Each consumer is supported to exercise choice and independence, including to:
    • make decisions about their own care and the way care and services are delivered;
    • make decisions about when family, friends, carers or others should be involved in their care;
    • communicate their decisions;
    • make connections with others and maintain relationships of choice, including intimate relationships.
  • Each consumer is supported to take risks to enable them to live the best life they can.
  • Information provided to each consumer is current, accurate and timely; communicated in a way that is clear, easy to understand and enables them to exercise choice.
  • Each consumer’s privacy is respected and personal information kept confidential.
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How DTA can help

Environments Training Program

DTA’s Environments Training Program can help you create a dementia-friendly environment that is enjoyable and meaningful, taking into account a person’s lifestyle, background and interests, as well as being familiar and recognisable.

Online dementia courses

Our online courses cover topics ranging from caring at night for people with dementia, to caring for LGBTQIA+ people with dementia. All courses start with a brief overview of our approach, which focuses on finding opportunities for people with dementia to live the fullest life they can.

Commissioned Training

Our Commissioned Training is designed to bring about sustainable change within organisations, improving the wellbeing of people living with dementia and the staff who care for them.

Standard 2

Consumer outcome:

I am a partner in ongoing assessment and planning that helps me get the care and services I need for my health and well-being.

The organisation undertakes initial and ongoing assessment and planning for care and services in partnership with the consumer. Assessment and planning has a focus on optimising health and well-being in accordance with the consumer’s needs, goals and preferences.

The organisation demonstrates the following:

  • Assessment and planning, including consideration of risks to the consumer’s health and well-being, informs the delivery of safe and effective care and services.
  • Assessment and planning identifies and addresses the consumer’s current needs, goals and preferences, including advance care planning and end of life planning if the consumer wishes.
  • Assessment and planning:
    • is based on ongoing partnership with the consumer and others that the consumer wishes to involve in assessment, planning and review of the consumer’s care and services;
    • includes other organisations, and individuals and providers of other care and services, that are involved in the care of the consumer.
  • The outcomes of assessment and planning are effectively communicated to the consumer and documented in a care and services plan, readily available to the consumer where care and services are provided.
  • Care and services are reviewed regularly for effectiveness, and when circumstances change or when incidents impact on the needs, goals or preferences of the consumer.
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Standard 3

Consumer outcome:

I get personal care, clinical care, or both personal care and clinical care, that is safe and right for me.

The organisation delivers safe and effective personal care, clinical care, or both personal care and clinical care, in accordance with the consumer’s needs, goals and preferences to optimise health and well-being.

The organisation demonstrates the following: The organisation demonstrates the following:

  • Each consumer gets safe and effective personal care, clinical care, or both personal care and clinical care, that: i) is best practice; and ii) tailored to their needs; and iii) optimises their health and well-being.
  • Effective management of high-impact or high-prevalence risks associated with the care of each consumer.
  • The needs, goals and preferences of consumers nearing the end of life are recognised and addressed, their comfort maximised and their dignity preserved.
  • Deterioration or change of a consumer’s mental health, cognitive or physical function, capacity or condition is recognised and responded to in a timely manner.
  • Information about the consumer’s condition, needs and preferences is documented and communicated within the organisation, and with others where responsibility for care is shared.
  • Timely and appropriate referrals to individuals, other organisations and providers of other care and services.
  • Minimisation of infection-related risks through implementing: i) standard and transmission-based precautions to prevent and control infection; and ii) practices to promote appropriate antibiotic prescribing and use to support optimal care and reduce the risk of increasing resistance to antibiotics.

Opinion

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How DTA can help

Medication management

The Medication Management Consultancy helps aged care providers ensure their use of antipsychotic medications is aligned with recommended practice. Available as part of a DTA Commissioned Training.

Our one-hour online course covers best practice for antipsychotic medication management of changed behaviour.

The Antipsychotic Tracking Tool helps aged care providers track use of antipsychotic medications at their organisation.

Changed Behaviour

The Changed Behaviour Consultancy helps aged care providers build sustainable workforce capacity to identify, assess and address dementia-related changed behaviour. Available as part of DTA Commissioned Training.

Our Responsive Behaviours App is designed to help aged care workers respond to changed behaviour.

Our four-hour online course is designed to help you better understand how to care for a person experiencing dementia-related changed behaviour.

Pain management

Our two-hour online course will help increase your understanding of pain assessment and management for people living with dementia.

Standard 4

Consumer outcome:

I get personal care, clinical care, or both personal care and clinical care, that is safe and right for me.

The organisation delivers safe and effective personal care, clinical care, or both, in accordance with the consumer’s needs, goals and preferences to optimise health and well-being.

The organisation demonstrates the following: The organisation demonstrates the following:

  • Each consumer gets safe and effective services and supports for daily living that meet the consumer’s needs, goals and preferences; optimising their independence, health, well-being and quality of life.
  • Services and supports for daily living promote each consumer’s emotional, spiritual and psychological well-being.
  • Services and supports for daily living assist each consumer to:
    • participate in their community within and outside the organisation’s service environment;
    • have social and personal relationships;
    • do the things of interest to them;
  • Information about the consumer’s condition, needs and preferences is communicated within the organisation, and with others where responsibility for care is shared.
  • Timely and appropriate referrals to individuals, other organisations and providers of other care and services;
  • Where meals are provided, they are varied and of suitable quality and quantity.
  • Where equipment is provided, it is safe, suitable, clean and well maintained.

*Services and supports for daily living include, but are not limited to, food services, domestic assistance, home maintenance, transport and recreational and social activities.

Commissioned Training

Commissioned Training gives your organisation exclusive access to our data collection and evaluation service. This may include the opportunity for your organisation to directly engage with family carers/people with dementia in feedback about quality of care pre/post training.

Standard 5

Consumer outcome:

I feel I belong, and I am safe and comfortable in the organisation’s service environment.

The organisation provides a safe and comfortable service environment that promotes the consumer’s independence, function and enjoyment.

The organisation demonstrates the following:

  • The service environment is welcoming and easy to understand, and optimises each consumer’s sense of belonging, independence, interaction and function.
  • The service environment: a) is safe, clean, well maintained and comfortable; b) enables consumers to move freely, both indoors and outdoors.
  • Furniture, fittings and equipment are safe, clean, well maintained and suitable for the consumer.

*An organisation’s service environment means the physical environment through which care and services are delivered, but does not include an individual’s privately owned or occupied home at which in home services are provided.

How DTA can help

Dementia-friendly environments

Our award winning Dementia-friendly environments service can help you create a dementia friendly environment that is is enjoyable and meaningful, taking into account a person’s lifestyle, background and interests, as well as being familiar and recognisable.

Our Environmental Design Resources Handbook is a comprehensive guide to creating a dementia-friendly environment.

Did you know…

DTA’s Environmental Design Resource Handbook is the #1 recommended resource for Standard 5 of the Aged Care Quality Standards.

Download it here

Standard 6

Consumer outcome:

I feel safe and am encouraged and supported to give feedback and make complaints. I am engaged in processes to address my feedback and complaints, and appropriate action is taken.

The organisation regularly seeks input and feedback from consumers, carers, the workforce and others, using the input and feedback to inform continuous improvements for individual consumers and the whole organisation.

The organisation demonstrates the following:

  • Consumers, their family, friends, carers and others are encouraged and supported to provide feedback and make complaints.
  • Consumers are made aware of, and have access to, advocates, language services and other methods for raising and resolving complaints.
  • Appropriate action is taken in response to complaints and an open disclosure process is used when things go wrong.
  • Feedback and complaints are reviewed and used to improve the quality of care and services.

How DTA can help

Commissioned Training

Commissioned Training gives your organisation exclusive access to our data collection and evaluation service. This may include the opportunity for your organisations to directly engage with family carers/people with dementia in feedback about quality of care pre/post training.

Standard 7

Consumer outcome:

I get quality care and services when I need them from people who are knowledgeable, capable and caring.

The organisation has a workforce that is sufficient, and is skilled and qualified to provide safe, respectful and quality care and services.

The organisation demonstrates the following:

  • The workforce is planned to enable, with a variety of members of the workforce deployed, the delivery and management of safe and quality care and services.
  • Workforce interactions with consumers are kind, caring and respectful of each consumer’s identity, culture and diversity.
  • The workforce is competent and members of the workforce have the qualifications and knowledge to effectively perform their roles.
  • The workforce is recruited, trained, equipped and supported to deliver the outcomes required by these standards.
  • Regular assessment, monitoring and review of the performance of each member of the workforce.

How DTA can help

Vocational Training

Dementia Essentials is a face-to-face, nationally accredited course for workers who support people living with dementia. For more information, including how to book a course for your workplace, visit Dementia Essentials.

Fellowships

We offer coaching partnerships to selected organisations as part of a DTA Commissioned Training, working closely with workplace leaders and change agents to create sustainable practices within organisations.

Standard 8

Consumer outcome:

I am confident the organisation is well run. I can partner in improving the delivery of care and services.

The organisations’ governing body is accountable for the delivery of safe and quality care and services.

The organisation demonstrates the following:

  • Consumers are engaged in the development, delivery and evaluation of care and services, and are supported in that engagement.
  • The organisation’s governing body promotes a culture of safe, inclusive and quality care and services, and is accountable for their delivery.
  • Effective organisation wide governance systems relating to the following:
    • information management
    • continuous improvement
    • financial governance
    • workforce governance, including the assignment of clear responsibilities and accountabilities
    • regulatory compliance
    • feedback and complaints.
  • Effective risk management systems and practices including, but not limited to, the following:
    • managing high-impact or high-prevalence risks associated with the care of consumers
    • identifying and responding to abuse and neglect of consumers
    • supporting consumers to live the best life they can.
  • Where clinical care is provided – a clinical governance framework, including but not limited to the following:
    • antimicrobial stewardship
    • minimising the use of restraint
    • open disclosure
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Preparing for assessment
against the new Aged Care Quality Standards

The new Aged Care Quality Standards aim to empower senior Australians, ensuring responsibility and accountability for their care.

Watch as Sue Gordon, Education Coordinator at the Aged Care Quality and Safety Commission, delves into the structure, intent and application of the new standards, and advises on how best to prepare for assessment against them.